CarsEvaluate – 7-Day Refund Policy

At CarsEvaluate, customer satisfaction is our top priority. If you're not fully satisfied with a virtual product or service, we’re here to help. Please read our 7-day refund policy below.

🕒 Refund Eligibility – Within 7 Days

You are eligible for a refund within 7 days of your purchase if:

  • The virtual report was not delivered or was inaccessible due to technical issues.
  • The information provided in the report is clearly incorrect or incomplete.
  • The service provided (e.g., VIN lookup or inspection report) does not match the description.
  • You have not accessed, downloaded, or viewed the virtual product.
  • You contact us within 7 days from the date of purchase.

✅ What Can Be Refunded

  • Inspection Reports: If you received incomplete, incorrect, or inaccessible data.
  • Service Charges: If the service was not delivered or performed properly.

❌ What Cannot Be Refunded

  • Reports that have already been accessed, viewed, or downloaded.
  • Requests made after 7 days of purchase.
  • Orders with incorrect VIN or license plate submitted by the customer.
  • Services that were delivered as agreed and accepted.

🔁 Exchanges (if applicable)

We only re-issue a report if it was not generated properly due to technical issues.

To request support or a corrected version, please contact us at:

💸 How to Request a Refund

To request a refund, please email us with the following information:

  • Order number
  • Proof of purchase
  • Description of the issue (attach screenshots or report link if applicable)

We will respond within 24–48 hours and guide you through the process.

🔁 Refund Method

Once your refund is approved, the amount will be returned to your original method of payment within 5–7 business days.